Frequently Asked Questions

How does the design process work?

All purchases are made via website. You must complete a " Design Order Form" at checkout. All website services require a consultation before projects begin. If you are unsure about aspects of your brand, have questions you need answered prior to purchasing or just need assistance with your brand feel free to book a consultation. All purchased services come with a free consultation. Consultations are recommended for all services.

What is the turnaround time?

3 - 5 Business Days

  • Pre-Made Changes
7 - 14 Business Days
  • Highlights
  • Text-Based Logo
  • Business Card Design
  • Thank You Card Design
  • Templates
14 - 21 Business Days
  • Image-Based Logo
  • Flyer Design
  • Motion Graphics
  • T-Shirt Design
  • Website Banners
  • Homepage Design
  • Revamp Website
​3 - 4 Weeks
  • Standard Website
  • E-Commerce Website

What file formats will I receive?

See "Files/Policy" under Terms & Conditions.

What are the website design requirements?

See the "Website Design Checklist" here. Website Design Information Website Platforms (ONLY)

  • Wix
  • Shopify
All Website Packages Includes: Client Responsibility (before purchase):
  • Complete Website Design Form
  • Purchase Wix/Shopify plan
  • Pay monthly/annually to keep site live
  • Purchase website domain
  • Product and professional photos
  • Schedule consultation (before designing begins)
  • Provide content (at purchase)

Can I make changes to the designs?

See "Revisions" under Terms & Conditions.

What if I want to inquire about something not on your website?

Inquire by completing this contact form and you will receive a response within 72 hours.

Can I have a refund?

See "Refunds & Cancellations" under Terms & Conditions.

What are your policies?

See "Terms & Conditions"